- USAGE RESTRICTIONS; INTELLECTUAL PROPERTY
- USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
- CORRECTION OF ERRORS AND INACCURACIES
- TERM; TERMINATION
- USE OF SITE
- THIRD PARTY LINKS
- LIMITATION OF LIABILITY
- DELIVERY, RETURNS AND EXCHANGES
1.USAGE RESTRICTIONS; INTELLECTUAL PROPERTY
All of the content you see and hear on the Site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by us, one of our affiliates or by third parties who have licensed their materials to us.
The content of the Site, and the Site as a whole, is intended solely for the personal, non-commercial use by the users of our Site. You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in or to any content or materials is granted to you as a result of any such activities. We reserve complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this Site.
Please note that you must be 18 years or older to create an account on this Site. By creating an account on this Site, you agree and warrant that you are aged 18 years or older.
Le Surf is an internationally registered trademark. Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining our written permission.
2.USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to us on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain our property. Such disclosure, submission or offer of any Comments shall (to the extent permitted by applicable laws) constitute an assignment to us of all worldwide rights, titles and interests in or to such Comments (or, to the extent that an assignment is not effective, a worldwide, perpetual, irrevocable and royalty-free licence to use such Comments) and we shall not be limited in any way in our use, commercial or otherwise, of any Comments. To the extent permitted by applicable law, you waive your moral rights in any Comments. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.
3.CORRECTION OF ERRORS AND INACCURACIES
The information on the Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice.
The provisions relating to Intellectual Property, Disclaimer, Limitation of Liability, Indemnification and Enforcement, shall survive any termination.
We may deliver notice to you by means of electronic mail, a general notice on the Site, or by written communication delivered by first class mail to your address on record in your account information.
7.USE OF SITE
Harassment in any manner or form, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including and Le Surf or Trans Surf LTD. employee, host, or representative as well as other members or visitors on the Site is prohibited. You may not upload to, distribute, or otherwise publish through this Site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or organization.
9.THIRD PARTY LINKS
In an attempt to provide increased value to our visitors, we may choose various third-party web sites to link to from the Site. However, even if the third party is affiliated with us, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of us. We have no responsibility or liability for these independent policies or actions and we are not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. None the less, we seek to protect the integrity of the Site and the links placed upon it and therefore request any feedback on not only this Site, but for sites we link to as well (including if a specific link does not work).
The material displayed on this site is provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible under applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of non-infringement. We do not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that any defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the material on this site in terms of its correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. the above limitations may not apply to you. This disclaimer does not apply to products purchased via the site.
11.LIMITATION OF LIABILITY
To the fullest extent permissible under applicable law, we shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site, even if we have been advised of the possibility of damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limitation of liability does not apply to products purchased via the site.
12.DELIVERY, RETURNS AND EXCHANGES
All our orders are dispatched via Royal Mail from our Newquay store. We aim to process all orders as quickly as possible, but we are a very small team who like to go surfing so there may be a slight delay in receiving your order if it’s pumping out there!
Standard Delivery is £5. Orders are sent via DPD. A signature is not required. Please allow 5 to 7 working days for delivery.
FREE UK standard delivery on orders over £50
You should receive your order within 5 to 7 working days.
THERE IS CURRENTLY NO SHIPPING AVAILABLE OUTSIDE OF THE UK
Pick Up in Store
You can choose to collect your order in store for FREE, 7 days per week. All telephone orders (not online orders) will be available to collect from our Newquay store – Married to the Sea, 5a Bank Street, Newquay, Cornwall, TR71EP
When collecting, please bring along your order details, and ID.
ORDER RELATED QUERIES
My order has not arrived, where is it?
If your order has not reached you within the estimated delivery period, it could be for the following reasons:
• Royal Mail has experienced a delay
• Royal Mail has made a delivery attempt and has left you a calling card
• Your parcel has been left with a neighbour
• Your parcel has been left in a safe place that you have specified when you placed your order
If none of these apply or you still cannot locate your parcel, please email firstname.lastname@example.org or phone 01637 861616. Please note we are a very small team here so the email and phones are manned between 9am-3pm Monday-Friday and we aim to respond to queries within 48 hours – excluding weekends and bank holidays.
RETURNS & EXCHANGES (Online orders only)
We love all the products we sell, but if you find your order isn’t quite right, don’t worry, you can return or exchange. Please note however, we do not accept returns or exchanges on the following items, unless faulty:
• Underwear: thongs or briefs
Please send your unwanted items back within 14 working days or 7 working days for Sale items, with proof of purchase, making sure they are unused and good as new, in their original packaging with all swing tags still attached to:
c/o Married to the Sea
5a Bank Street
There is a return address sticky label on your order form that you can use, but you’ll need to pay the return postage fee. We recommend using a tracked delivery service for the return.
When we’ve received your goods your order will be refunded to your original method of payment within 5-10 working days.
If you wish to exchange an item for a different size, please contact the store directly for instructions on what to do next.
We will send the alternative size when we have received your return. Unfortunately we are unable to reserve stock for exchanges. If the requested alternative size is unavailable, our Returns Team will inform you and will proceed to process a refund.
Please note, we do not exchange items for alternative styles.
Please call the Newquay store on 01637 872538 if you have any questions regarding the returns or exchange process.
IN STORE EXCHANGE POLICY
Please note that we are happy to offer an exchange or credit note on all full price purchases if returned within 14 days, in perfect condition with your till receipt. We do not offer an exchange against sale or discontinued items.
Credit notes are valid for six months from the date of issue.
We do not offer refunds in store.
We work hard to ensure we source and develop products of the highest standards, however sometimes the odd thing slips through the net.
If you find that your order is faulty or damaged in any way, just give us a call and we’ll sort it out as quickly as possible.